![]() Our editorial team does not receive direct compensation from our advertisers.īankrate’s editorial team writes on behalf of YOU - the reader. We maintain a firewall between our advertisers and our editorial team. Our editors and reporters thoroughly fact-check editorial content to ensure the information you’re reading is accurate. Our mission is to provide readers with accurate and unbiased information, and we have editorial standards in place to ensure that happens. ![]() Our award-winning editors and reporters create honest and accurate content to help you make the right financial decisions. At each step of the way, we fact-check ourselves to prioritize accuracy so we can continue to be here for your every next.īankrate follows a strict editorial policy, so you can trust that we’re putting your interests first. Any issuers discussed on our site are vetted based on the value they provide to consumers at each of these levels. Reduce industry jargon so you get the clearest form of information possible, so you can make the right decision for you.Īt Bankrate, we focus on the points consumers care about most: rewards, welcome offers and bonuses, APR, and overall customer experience.Consistently provide up-to-date, reliable market information so you're well-equipped to make confident decisions.Meet you wherever you are in your credit card journey to guide your information search and help you understand your options.With this combination of expertise and perspectives, we keep close tabs on the credit card industry year-round to: Our team is full of a diverse range of experts from credit card pros to data analysts and, most importantly, people who shop for credit cards just like you. I call the PRESIDENT of the bank to give him and earful!!! I hope he has earplugs because there is going to be some cursing and yelling.At Bankrate, we have a mission to demystify the credit cards industry - regardless or where you are in your journey - and make it one you can navigate with confidence. Not even ONE phone call to me to explain what is going on. NOT ONE HUMAN BEING at that bank has been able to resolve this!!!! UTTERLY UNACCEPTABLE AND UNPROFESSIONAL. after making over a dozen calls and speaking with over 20 reps and finding out that this had been escalated to Barbara in global account services who had written a couple of notes in the file indicating that she was having difficulty changing the soc Sec #. So I was told to write a letter to the bank and include a photo of the front and back of my drivers license along with my social security card explaining what happened. even though I had input it several times correctly at the store. ![]() Well I call customer service and when they couldn't verify my accoutn via social sec # it was obvious that the social security number was incorrect. ![]() It would not let the purchase go through even though I had been approved for $150 credit line. I applied in the store and they should not have done the application on a tablet because somehow the whole thing got screwed up and it did not issue a shopping pass for me to purchase the 3 bras that I had spent over and hour trying to select. I am going through the mos HORRIFIC experience I have ever had since birth with Comenity relative to the Victoria's Secret card I applied for and was approved for towards the end of October.
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